Outbound Call Centre (Tele Sales Skills) Training
Details
Rationale
Selling over the phone can often be an intimidating and frustrating experience for everyone involved.
This Call Centre training course from pdtraining, teaches your employees to enter the call centre with confidence because they will be better equipped to answer questions, overcome objections and make thesale. A well-trained Call Centre is the heart of any operation. Call Centre employees who possess skill and professionalism, who know how to handle a great variety of situations, will be an asset to any organisation. By presenting these attributes, call centre staff will also personally benefit in terms of salaries and performance bonuses. Call Centre training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.
Learning Outcomes
- Define outbound call centrestrategies
- Identify the different types of buyingmotivations
- Master strategic sales processes for your products, buying cycle and the buyer'smotivations
- Learn strategies for effectivecommunication
- Learn advanced phone etiquetteskills
- Set benchmarks for help with managing individualsas well asteams
- Develop strategies for increasing team motivation& morale leading to a great companyculture
- Learn how to dress forsuccess
Schedules
| Tue, Wed | 10:00 AM — 04:00 PM |
| Fri, Sat | 10:00 AM — 04:00 PM |
| Wed, Thu | 10:00 AM — 04:00 PM |
| No. of Days: | 2 |
About Us
McTimothy Associates Consulting LLC is a Professional Management consulting, Human Capital Management, and Business Training company, incorporated in Nigeria with the Corporate Affairs Commission (CAC). Our Corporate office is centrally located at Gbagada Estate Phase 2 Estate, connecting easily to both Lagos Island and Lagos Mainland. We are enabling business greatness in Africa through cutting-edge modern management practices of Business transformation, Strategy, Change management and Innovation, Leadership, Restructuring and Turnaround management, and Training solutions.
Our Philosophy is an enduring commitment to enabling businesses and the professional greatness of our clients every day. Both organizations and individual employees who have attended our indoor and outdoor management development training programs have benefited tremendously in a number of ways. We also maintain relevant accreditations/partnerships with:
- Institute of Management Consultants (IMC).
- Institute of Professional Recruitment Consultants (IPRC), Nigeria
- Association of Professional Recruitment Consultant (APRC) UK
- Nigeria Institute of Training and Development (NITAD),
- Centre for Management Development (CMD), ...
Related Courses
