IMPROVING YOUR REPORT WRITING AND COMMUNICATION SKILLS

SYNOPSIS: Communication in whatever form be it written, oral or non-verbal is the vehicle for transmission of information. The skill to communicate effectively is very important as it ensure that the information is not misinterpreted, distorted and acted wrongly upon. The consequence of misrepresentation of information can be sometimes fatal and embarrassing for the organization as it will be portray in a bad light. Hence, staff will need to be trained in this area. Staff require communication and report writing skills for effectiveness. Excellent office management skills, accurate filling abilities, detailed preparation for meetings, exceptional interpersonal abilities and first class business writing and communication skills are required for success in today’s workplace.

COURSE OBJECTIVES

At the end of the Workshop, participants should be able to:

• Produce concise reports and accurate minutes of meetings;
• Carry out all duties with dexterity in speech and writing;
• Communicate effectively with external and internal customers;
• Exhibits traits of emotionally intelligent persons and,
• Apply strategies for excellent inter-personal relations.

COURSE CONTENT

Overview of Report and Speech Writing

Elements and Types of Reports/Speeches

Planning and Writing Reports and Speeches

• Identify the needs of different audiences according to the purpose, audience and context
• Plan, organize and present information in the form of text, data and visuals in well-structured formats
• Apply the skills of presenting relevant information to write effectively
• Eliminate redundancies in content and refine language choices to present information concisely
• Apply grammar editing skills to eliminate common errors
• Apply proofreading skills to edit the entire report for greater clarity

Use of English Language

Effective Communication Skills

Citation and References

Presentation Skills

• Hone their skills in drafting presentations
• Apply persuasion techniques for a more persuasive delivery
• Incorporate evidence and visuals for greater credibility
• Avoid pitfalls in pronunciation and word choice for more effective presentations

Use of ICT in Report Writing

Exercises: Designing Report Template

TARGET AUDIENCE: Secretaries, Personal Assistants, Supervisors and Management Staff.