The Art of Human Resource Management

The HR function has to be the bridge between the workforce and the organization. It also has to be the eyes, ears, and sometimes the conscience of the organization. This seminar will show you how to build that bridge and how to create an HR function that meets the needs of employees and the organization.

COURSE OBJECTIVES:
At the end of this course the participants will be able to:
Describe the role or purpose of the HR function and the contribution the HR function makes to the achievement of organizational goals
Identify the trends that are changing the role of HR and the world of work
Describe the role or purpose of the HR function and the contribution the HR function makes to improving productivity and engagement
Explain the key principles and practices involved in
HR Strategy
Recruitment and Selection
Induction
Retention
Employee Relations
Apply an effective performance management process
Understand and use competencies for recruitment and performance management
Know how to handle conflict and disagreement
Apply some of the key personal skills needed to succeed in HR
Understand the essential parts of an effective HR function
Learn ideas for developing the function beyond the essential parts
Understand the distinctions between the role of line supervisors/managers and the HR function
Understand the handling change
Master recruitment process
Handle performance issues
Use of disciplinary procedure
Know how to handle the disciplinary issue
Apply some of the key personal skills needed to succeed in HR

TARGET AUDIENCE:
Managers or Supervisors acquiring responsibility for the HR or Personnel Function
HR or Personnel Generalists
Specialists returning to, or moving to, a generalist role
Established HR Professionals wishing to obtain new ideas
Newly appointed HR professionals
Managers or Supervisors or Team Leaders who wish to improve their knowledge of professional HR

COURSE OUTLINES:
HR as Part of The Business:
The Context
Socio-Economic developments
Pressures on HR
The need for change
Nationalization
Handling change
HR’s strategic role

The Component Parts of The HR Function:
Recruitment and Selection
The effective interview
using competencies in recruitment
Induction
Employee Relations
Corporate Social Responsibility
Handling Disciplinary and Grievance Issues
Equity and Diversity

Refinements:
Performance Management
The differences between feedback and criticism
Coaching for performance improvement
The wider use of Competencies
The use of competencies in an Assessment Centre
Ten Tips for Becoming an Employer of Choice
Coaching and Empowerment
Branding your people processes
The Employee Value Proposition

The Psychological Contract:
Satisfaction, Retention, and Value
Identifying the Key Players
Management Succession
Motivation
Developing a Continuous Learning Culture
Delivering a Satisfied Workforce
The Messages for Leaders
Work Organisation
Merit Pay

The Way Forward:
Evolution of HR from Tactical to Strategic
Employee Relationship Management
The new HR Roles
The personal skills needed for the future
Influencing Skills
Managing Conflict
Assertiveness
Personal Development

Get a 4+1 offer
Register 5 participants on the same course on the same dates at the cost of 4 participants.

Applicable to all open courses

No. of Days:

4