OPERATIONS PLANNING AND MANAGEMENT

SYNOPSIS: The course covers the functions that design, plan, direct, and improve all the activities that transform resources into goods or services in manufacturing and services companies.

Operations management is critical to any organization’s success. Every organization has an operations function because every organization produces goods or services, or both. To do so, the organization must first procure resources, which could be skilled workers or materials. Then it must transform these resources into outputs. And finally, it distributes these products or services to intended consumers.

COURSE OBJECTIVES

• define ‘operations’ and ‘operations management’
• identify the roles and responsibilities of operations managers in different organisational contexts
• Identify the key goals and requirements of operations management
• Describe the principles of operations management including: inventory management, operations planning, manufacturing management, distribution and logistics and managing operations
• Discuss the important considerations when planning operations management including competing with operations, designing and improving processes, designing value chains, and operating value chains
• Describe the key technical enhancements introduced in the inventory management, ordering techniques and Just-in-time and lean techniques and methodologies

Understanding operations management

• Operations Strategy
• Operations as a Competitive Weapon

Operations, operations management and operations managers

• The historical development of operations management
• Craft manufacturing
• Mass production
• The modern period
• The role of the operations manager

Operations Management and the Organization

Product and Service Management

Operations and Supply Chain Management

Inventory Management

Forecasting and Capacity Planning

Operations Scheduling

Management of Quality

Facilities Planning and Management

Foundation and Principles of Just-in-time and lean

Decision Making Principles

Process Management

Managing Technology

WHO THIS COURSE IS FOR: Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization.