PROFESSIONAL SKILL DEVELOPMENT AND COMPETENCY ENHANCEMENT FOR ADMINISTRATORS, SECRETARIES AND PERSONAL ASSISTANTS

SYNOPSIS: The administrators, secretaries executive and personal assistants are a pillar of support for the functions of senior managers and executives. These classes of persons are very valuable and play a pivotal role in the organization’s management.

From this training the participants will cultivate a professional attitude for elevating their work relationship with their managers and building effective connections with stakeholders involved with the management.

COURSE OBJECTIVES

At the end of the training, participants will be able to:

• Aid directors and senior managers by performing pivotal roles
• Master the art of multi-tasking and organizing skills
• Learn time management and principles of prioritizing
• Synchronize your work style with your manager’s work styles
• Get situations under control with proven time and stress management strategies
• Organize meetings, appointments, travel arrangements, and manage priority tasks
• Apply professional communication and business-writing techniques
• Comprehend the fundamentals of corporate and management behaviour
• Understand the importance and techniques of protocol and diplomacy

COURSE CONTENT

Role of a modern Personal Executive Assistant/Secretaries/Administrators

• The framework of a modern organizational structure
• Understanding today’s global business environment
• Expanding and branding the value of a PA/EA
• Understanding the managerial aspects
• Competencies of a next-generation PA/EA

Office Management

• Employee code of ethics and employee proprietary agreements
• Managing administrative performance and the process(es) required
• Objective setting and maintaining standards

Time Management, Task Management & Prioritization

• Importance of time management
• Importance of task management
• Task Efficiency & Effectiveness
• Time management techniques
• Prioritization and Multitasking
• Delegation of tasks
• Managing conflicting priorities
• Importance of SMART Objectives

Business Etiquettes and Diplomacy

• Protocol and business etiquette
• Remembering names and appointments
• Confidentiality and Compliance
• Business Correspondence

Effective Interpersonal Communication

• Building inter-department and client relationships
• Handling difficult personalities and situations
• Improving self-confidence and assertive Skills
• Negotiating Win-Win Results
• Telephone Etiquette
• Active listening skills

Meetings Management

• Meeting Etiquette
• Planning and preparation for the Meeting
• Preparing the Agenda
• Techniques for writing the minutes
• Improving the efficiency of meetings
• Actions plan after meetings
• Note-taking and transcription
• Appointment Booking and Arranging Interviews
• Travel Arrangements and Event Management

Emotional intelligence (EI) and Stress Management

• Emotional intelligence: Introduction
• Dimensions of EI for Assistants
• Developing EI tactics and skills
• Stress: The Symptoms
• Controlling Stress
• Dealing with stress effectively
• Emotions, Stress, and Productivity

Additional Responsibilities

• Managing Interruptions
• Administrative duties
• Sourcing office supplies
• Simple Budgeting
• Invoice and Petty Cash Management

TARGET AUDIENCE: Executive Secretaries, Personal Secretaries, Executive Assistants, Personal Assistants, Administration Managers, Management Secretaries, Office Managers, Senior Assistants etc.