Workshop on Performance Measurement and Improvement in Public Sector Organizations

Program overview:

The success of a performance management system depends on the continual examination of standards, measures, reporting, and quality improvement efforts, successful performance management does not have an end point. Rather, as illustrated, maintenance and upkeep are required to keep the system running well and to ensure that performance management efforts remain consistent with shifting organizational priorities and needs. By continuously examining existing performance management systems using QI tools such as the Plan-Do-Check-Act cycle (PDCA), the system can be updated to reflect organizational changes. In this course, participant will learn measure and improve the performance of their departments, units and organizations using quality improvement tools.

For whom:

This course is designed for Directors, Heads, and Managers of Public Sectors Departments: Ministries and Agencies. Also, Analysts, Evaluators and Program developers, Planners in Federal States and Local Government organizations will benefit from this program. All senior and supervisory officers with responsibility for performance management in Ministries and Agencies will equally benefit from this program.

Learning objectives:

After this 5-day training, participants will return to their offices with complete set of tools to apply performance measurement to the following areas of their businesses:

•          strategic business planning;
•          operational planning;
•          budget development decisions;
•          employee performance appraisal;
•          program advocacy; and
•          ongoing project & program evaluation

Course outline:

Day 1: The direct Benefit of Performance Measurements in your Department

• *Why top Public/Private Sectors Managers are now using Performance Measurement
• Using indicators and scorecards to eliminate underachieving program
• Controlling your staff and Operating resources.

Day 2: Applying Performance Measurement to your key Management Activities

o   Senior Management reporting

o   Operational and Administrative planning

o   Staff performance appraisal.                                                  

The 3-Steps Performance Measurement Model

o   Step 1: state your program goals through a brief mission statement.

o   Step 2: Identify the key results to be achieved for each program element

o   Step 3: Choose performance indicators that will show if goals are being achieved

Day 3: Developing meaningful and useful

performance indicators

• Hand-on-practice at defining the program results
• Selecting the right performance result indicators

for your program

Day 4:  2: Strategic data collection

• How to locate comparative data from government

records, other departments and jurisdictions.

• Using a current government program to develop

strategies to pinpoint areas for program improvement

Day 5: Linking performance results information to your

key business decisions.

• Using performance results information for   

strategic planning, program

o   Evaluation and funding decision,

accountability reporting resource

allocation,

o   Employee appraisal.

• Reporting Performance Measures
•             Creating useful and usable

performance report that inspires action

• Focusing on gaps between as-in

and to-be performance

• Improving Business Processes to move

as-in performance toward to-be

Training Methodology
Lectures, discussions, exercises, case studies, audio-visual aids will be used to reinforce these teaching/learning methods

Adekunle A. Ogunsola – B.Sc., MBA. ACA.  FCIS. - Fellow of the Institute of Chartered Secretaries and Administrators of both London and Nigeria, an associate of Institute of Chartered Accountants of Nigeria (ICAN). He is also an associate of Nig. Institute of Management with multifaceted experiences spanning many Industries. He has worked in various capacities with a number of companies among which are: Statistician, Federal Office of Statistics, Manager, (Trade Financing) Integrated Trust and Investment Company Ltd, Assistant Registrar, (Consultancy and Corporate Affairs) with the Institute of Chartered Secretaries & Administrators of Nigerian, Senior Manager & Head. (Research and Development) University Press Plc., Senior Consultant and Head of Training with DACA Consults Ltd, Mr. Ogunsola is presently the Managing Consultant of Adex consult and Management Services. He has varying experiences in Research, finance and accounting, management, compliance and related areas. He will join others to share their experiences on this program. 

Group nomination of 5 and above participants attracts 10% discount