Workshop on Essential Soft Skills for Healthcare Managers

Program overview:

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PMany individuals consider their educational, technical, licensed or professional skills the most important aspects of their application and consideration for a position in healthcare. However, most employers equally value an individual’s soft skills when making a decision to hire or promote. Soft skills are the things you do that make you a great employee outside of the technical skills that are needed for the job.

They are skills that an individual has that make him or her great employee – no matter where they work or what they do or their job title. For some people, these skills come naturally – for others they need to be developed, refined or strengthened. While these skills don’t necessarily find themselves listed on job descriptions of duties, employees with well-developed soft skills are difficult to find and are very valuable to healthcare teams. This course will focus on these key skills, often referred to as soft skills, which help healthcare workers be successful members of their professional teams and for increasing the organization’s performance and competitiveness.

For whom: 

All healthcare professionals

Learning objectives:

At the end of the program, participants will be able to:

• discuss and define “soft skills” and its relevance in healthcare work environment;
• list and evaluate current skills, and know other vital skills they would need to develop;
• determine development strategies to adopt in acquiring other required skills;
• develop skills to be assertive without being intimidating toward others;
• develop active listening skills that promote better work relationships and less medical errors;
• develop skills to influence and motivate others positively;
• develop skills for effective communication between patients, nurses and clinicians;
• identify differences between technical and non-technical professionals and manage the differences; and
• differentiate communication style preferences in order to better understand, influence and connect with other medical professionals.

Course Outline:

Day 1: Leadership and Self-awareness skills

• Developing your leadership skills
• Knowing one's strengths & weaknesses,
• Self-confidence: a strong sense of one's worth and capabilities
• Working with others towards shared goals
• Delegation to empowerment

o    The delegation processes

• Negotiating for a win-win situation

o    Negotiating and resolving disagreementConceptual & Analytical skills

Day 2: Communication and Information Technology Skills

• Role of Effective communication in workplace
• Developing listening and questioning skills
• Body language clues that show how others are thinking and responding to you
• Communications models
• Using perceptual positions to understand others view points
• Choosing communication channels to increase engagement
• Use of Information Communication & Technology  

Day 3: Work Psychology Skills

• Work ethics and Positive work attitude

o    Types of attitudes and effects on organizational

performance

•                 -               Strategies for building positive attitudes
•                 -               Norms, values, behaviours
• Managing Diversity at work
• Business etiquette
• The work environment & ethics

o    Professionalism to work in the work environment

• Managing and Resolving Conflict

Day 4: Teamwork and Interpersonal Relationships Skills 

• Understanding today's Teams and Team Dynamics
• Definition, Types of Teams and Benefits of Teamwork
• Building and leading a team that is motivated,

engaged, proactive, and collaborative

• The TORI team building model
• Interpersonal Relationship: The trust/relationship model

o    Developing interpersonal skills between

team members

• Team results need effective team communication

o    Creating synergy in teams

Day 5: Personal Productivity Improvement Skills

• Importance of Time Management

o    Setting priorities

• Goals and Objectives Setting
• Time management techniques
• Critical Thinking & Problem Solving

o    Stages in problem solving and decision making

o    Improving decision making

o    Overcoming decision fatigue

• Managing emotional and physical stress
• Personal action planning for personal development.

Training Methodology
Lectures, discussions, exercises, and case studies will be used to reinforce these teaching/learning methods.

Dr. Nathaniel Udeozor Nwadiogbu MD., PGDHM: A physician with over twenty eight years’ experience in management of general medical ailments and Private Medical Practice Administration with particular emphasis on its relationship with Health Management Organizations (HMO) and NHIS. Dr. Nathaniel U. Nwadiogbu holds medical degree in General Medicine from Friendship University in Moscow Russia and also holds a Post graduate Diploma in Hospital Management from Lagos University Teaching Hospital Lagos. He is a member of Nigeria Medical and Dental Association of Nigeria and the Association of General and Medical Practitioners of Nigeria (AGMPN)

Nurse Lucy Godwin - A certified professional Nurse, Therapist, Coach, Counselor and Speaker, she loves spending a huge amount of her time touching lives. She believes that she is her client's experience and this belief makes her leave everyone that comes in contact with her better than they were before they met her with her magical smile and touch. Her desire to push beyond boundaries and hunger for more knowledge made her train and got certified as a Neuro- Linguistic Programming (NLP) expert practitioner. She is the lead consultant at Royal Health Consult - a leading private nursing and home care services firm. Lucy is a member of Toastmasters, an international organisation for effective communication and leadership and a career capacity development advocate. She will join other health professionals to share their experiences on this program.

Group nomination of 5 and above participants attracts 10% discount