Details
Call Centre Operations Management
Outline
At the end of this course, you will understand:
- Customer expectations and how to manage them
- The crucial call centre metrics
- The driving forces of call centre operations
- The balance between resources and results
- Service level and how it works
- Effective Workforce Optimization
- The desirable skills for your agents
Speaker/s
Presentation
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We offer innovative and practical methodology which reduces learning resistance and enables quick absorption of knowledge & skills. Our unique learning model along with our courses prepared by top notch professionals help participants achieve their goals successfully in a seamless way.
At Leatra, we believe learning must be simple and can happen anywhere. We provide inspiration and the platform for continuous improvement as well as the tools to align education with skills needed in the workforce for improved business productivity and enhance employability. We are fulfilled when you are equipped.
At Leatra, we believe learning must be simple and can happen anywhere. We provide inspiration and the platform for continuous improvement as well as the tools to align education with skills needed in the workforce for improved business productivity and enhance employability. We are fulfilled when you are equipped.
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