Administration and Office Management: Best Practices and Technologies

Administrative assistants are invaluable members of the office team. They are charged with overseeing and coordinating the day to day operations of a business. Thanks to the advert of communication technology, the skills these assistant require have become diversified and the ability to multitask and juggle several different instructions at once have become essential. Other qualities needed by these members include excellent communication skills, a polished appearance and good interpersonal instincts. This workshop tackles all these behavioural skills while focusing on areas related to the use of technology to get things done effectively and successfully. By the end of the workshop, participants will be able to:

-      Define and apply the new roles of executive assistants and administrators to meet modern challenges

-      Use technology to get more done and to stay connected with the office and theirboss

-      Create quality standards for a motivating and productive officeenvironment

-      Identify and improve the competencies they require to keep generating added valueservices

New Roles for New Times

• The ChangingOrganization
• The Role of Management in theWorkplace
• The Main Tasks of the OfficeManager
• New Roles for NewTimes
• Mastering FilingSystems
• RecordsManagement
• Creating a Motivating and Productive Office Environment
• Creating Powerful ShortPresentations
• Business WritingSkills
• CommunicationSkills
• Basic Modern OfficeEtiquette
• Meetings Managements, Event Planning and Execution
• Handling Office PettyCash
• Team and LeadershipSkills

FOR WHOM: Human Resources Managers, Office Managers, Administration Executives, Office Administrators, Supervisors of Clerical, Administrative Staff, Office Professionals, Personal Assistants and others who perform related functions.