Work Ethics, Service & Cubicle Management In a Retail Environment
Details
The only distinguishing factor between two competing organizations is service. In today’s retail environment, the front desk officer (customer service, receptionists, cashiers, sales reps, etc.) has an all-important role on the public image of your business. Being the first point of contact with customers/clients, it is imperative that all the essential requirements ranging from exhibiting the right ethical standards, cubical management to excellent service delivery are met to make a lasting first impression on customers for repeat businesses. At the end of this 5 days intensive training, participants should be able to understand the essentials of cubicle management, exhibit the standard work ethics in a retail environment and effectively build positive relationships with customers for loyalty and return businesses.
Outline
Section 1: Work Ethics
- Overview of Work Ethics
- Principles of etiquette: The Golden Rule
- 10 Basic Essential Work Ethics
- Personal effectiveness
- Communication skills: listening and questioning
Section 2: Front Desk & Cubicle mgt
- Working in a Highly Competitive Environment
- 10 Commandments of Cubicle Management (Dos & Donts)
- Multitasking: Joggling Multiple Tasks
Section 3: Excellent Customer Service
- Customer Service (Manifesto)
- Customer Retail Service: the unbreakable rule
- Customer Service Creed to Remember
- Different faces/type of customers
- Importance and Key Elements of Customer Service in Retail
- Top 10 Ways to Turn Off Customers
- 21 Tips for Excellent Retail Customer Service
- Appealing to Repeat (Loyal) Customers
- Establishing your attitude
- Identifying and managing moments of truth
- Effective telephone skills
- 11 Ways to Tell Your Customer No
- Customer service building blocks (G.U.E.ST)
- Handling/recovering difficult customers
Speaker/s
Special Offer
GoldStead Resources specializes in optimizing the potentials inherent in human capital as well as businesses to achieve set goals and objectives .We leverage practical real-life experiences to empower organizations and her employees with solution-based approaches for maximum result.
As a Capacity developer, we cover a wide range of training programs tailored to meet specific organizational, group and individual needs. These training topics cut across customer service, human resource, secretarial and administration, soft skill for self development, work ethics, management and leadership among others.
We also organize capacity development and skill acquisition programmes for the young minds through religious bodies, schools, etc..
We have also facilitated training programmes for ddelegates from other African countries such as Rwanda, Uganda, Gambia, Ghana, Liberia, etc.
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