Reception and Telephone Etiquette
Details
Reception and Telephone Etiquette
Monitor and control the reception area
- Self-Awareness
- Monitor the maintenance of the reception area
- Housekeeping operations are maintained
- Areas not meeting the required standards
- Actions and procedures required to rectify substandard areas
Outline
Monitor and control the reception area
- Self-Awareness
- Monitor the maintenance of the reception area
- Housekeeping operations are maintained
- Areas not meeting the required standards
- Actions and procedures required to rectify substandard areas
Monitor the presentation of the reception area
- Presentation of reception area
- Areas of non-conformance
- Remedial actions
Monitor the implementation of security procedures in reception area
- Brief staff on security procedures
- Visitors’ cards and permits
- Firearm procedures
- Discrepancies and problems
Understanding customers
- Attitude and aptitude
- Telephone etiquette and customer service
- Understanding different personalities
Using the telephone with confidence
- Answering / accepting the call/ the number of rings
- The greeting
- Effective communication skills
- Professional speech / choice of words
- Language
- Articulation
- Voice control
- Transferring calls
Telephone techniques and skills
- Using a switchboard
- Taking messages
- Distribution of messages
- Ending calls
- Listening skills
- Dealing with abusive callers
- Confidential information
- Telephone answering simulation
- Summative assessment
Speaker/s
Special Offer
Schedules
| Tue, Fri | 09:00 AM — 04:00 PM |
| Tue, Wed, Thu, Fri | 09:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
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