Organising and Behavioural Skills for Secretaries, PA’S and Administrative Professionals
Details
Organising and Behavioural Skills for Secretaries, PA’S and Administrative Professionals
Understanding Roles and the Organisation
- What is your role? It’s to S.M.I.L.E.
- Key skills of a 21st century Secretary, PA or Admin Professional
- Understand the role of your Manager and how your support is vital to their success
- Understand your business
- Chronistic Intelligence, continuous Self Development and having self-belief
Outline
Understanding Roles and the Organisation
- What is your role? It’s to S.M.I.L.E.
- Key skills of a 21st century Secretary, PA or Admin Professional
- Understand the role of your Manager and how your support is vital to their success
- Understand your business
- Chronistic Intelligence, continuous Self Development and having self-belief
Organisation Skills
- Benefits to effective Time Management to you, your Manager and the organisation
- Understand how to create a well-defined plan and set attainable goals to give you the best chance of success and to help you become as organised as you can
- C.R.A.F.T your role for ultimate success
- Understand the importance of prioritising and how you can be more effective at achieving them
- The Art of Delegation
- Saying ‘no’ and ‘yes’ appropriately
- Learn how to be more assertive and deal with any potential conflict more effectively
Organisation Skills Continued / Behavioural Skills
- Manage your Manager to be more organized
- Learn how to give feedback when expectations are not met.
- Creating a professional image
- Effective communication, the process of effective communication and the vital components of Sender / Receiver
- Barriers to effective communication and how to overcome them
Behavioural Skills – The Essentials Continued
- Communication alternatives overthe telephone and written communications
- Telephony Etiquette
- Email Etiquette and how to construct and demonstrate the right use of emails
- Editing and Proof-Reading
- PowerPoint Presentations
Understanding Others
- Learn how to behave and communicate with just about anyone
- Discover people’s learning styles
- Understand people’s work personalities and how this will aid you in supporting others effectively
Speaker/s
Special Offer
Schedules
| Tue, Wed, Thu, Fri | 09:00 AM — 04:00 PM |
| Tue, Wed, Thu, Fri | 09:00 AM — 04:00 PM |
| Tue, Wed, Thu, Fri | 09:00 AM — 04:00 PM |
| No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
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