Advance Office Management Skills for Managers/Supervisors

Course Description: Office Management Skills is an exciting and interactive training course. It is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively – thereby contributing to their own, their boss’ and their organization’s success.
Learning Objectives: Upon completion of this course, the participants should be able to:
 Match the type of communication with the appropriate method
 Improving telephone skills
 Developing filing systems
 Understand the various administrative systems required by an organization
 Controlling and evaluating ordering and distribution of office resources
 Handle office documents and a diary with appropriate confidentiality
 Implementing control measures with individuals when needed
 Manage documents efficiently through an effective filing system

To be delivered in parts for 5 days. This will be preceded with pre-assignment questions and introduction and rounded up with evaluation and doing your part program
 What does it mean to be an Office Administrator?
 Communication Skills
 Telephone Skills
 Professional Documents
 Understanding Filing
 Data Management Systems
 Administrative Systems
 Organizational Skill
 Confidentiality
 Being Professional
 Managing the Office
 Multitasking
 Interpersonal Relationship Skills
 Managing Stationary in the Office
 Emotional Intelligence

GoldStead Faculty