EFFECTIVE PEOPLE MANAGEMENT WORKSHOP

Program Overview:

Managing people at work has assumed a vital strategic role in recent years as organizations attempt to compete through people. Line managers increasingly having to take on responsibilities for such as recruitment, discipline, performance management, pay, training and employees relations all these require people management skills. This workshop is designed to assist the line managers and supervisors to fill in any gap in their knowledge, that would enable them to deal more confidently and efficiently with day-to-day people issues and questions that may arise.

FOR WHOM:

All Line Managers, Supervisors and other managers who coordinate people’s effort for organizational productivity.

COURSE CONTENT
Module 1: The Role, Responsibilities and Skills for Modern Managers
=>           Managing People:   The Basic Skills
                Listening, Walking the talk, Mentoring and coaching, Motivation and communication, Conflict resolution
                Self-awareness and intuition  
=>           Leadership Role,
                Team building, communicating and organizing.
=>           Communication is at the heart of people management
                Your new role as “bringer of good and bad news”
=>           Motivating your staff/Team for increased Productivity
              
Module 2:     Performance Management
                -               Managing expectations
                -               Conducting Performance and Development Review
                -               Managing under-performance
                -               Managing Team Performance.
                - Tips for boosting the overall performance of your team
=>           Developing People
                -               Identifying Learning Needs
                -               On / Off the Job Training
                -               Effective Delegation
=>           Developing negotiating skills
                -               Applying your listening skills
                -               Developing a win-win philosophy
 
Module 3:     Managing conflict for positive outcomes
                –              handling difficult people and behavior
                -Understanding the how, when, where and why of conflict
                - Assessing your own behavior in conflict situations
                - Recognizing constructive and destructive conflict
=>           Managing the Employment Relationship.
                -               Managing Health and Safety
                -               Handling Disciplinary Interviews / Actions
                -               Managing Attendance
=>           Problem Solving and Decision Making Techniques.

METHODOLOGY

This course relies on the use of individual and group debriefs. The course also features the use of several case studies and presentations by participants followed by plenary discussions. In addition, videos and exercises are used to demonstrate the skills required for effective supervision.

Available on Request

WHAT YOU WILL GET?

■ PowerPoint Slides– All slides necessary to run the course. Please note: Our materials are not ‘Death by PowerPoint’. The major content is in the Trainers Notes and all courses have been designed to be interactive rather than presentational.
■ Case Studies – This is a method which provides descriptive situations which stimulate trainees to make decisions. The purpose of the case method is to make trainees apply what they know, develop new ideas to manage a situation or solve a problem.
■ Activities/Exercises– A detailed explanation of the activities/exercises used to consolidate learning (these are included in the trainer’s notes)
■ Pre-course Preparation – Basic advice on running the training course and also any necessary preparation that is specific to the course.
■ Certificate – A recognition to be awarded as proof of proficiency, having fulfilled all requirements.
■ Support for back to work implementation.

No. of Days:	2
Total Hours:	10