CREDIT CONTROL AND DEBT MANAGEMENT

PROGRAM OVERVIEW:

A 2-Day Training course designed for the participants to gain an understanding of principles and practice of controlling credit and managing debt in commercial organizations. Participant will learn how to use some of the best methods and techniques when communicating with debtors.

FOR WHOM:

Debt and Credit Controllers, Debt Collection Managers, Finance, Account & Admin Executives, Employers, Senior Managers, Credit Assistant, Supervisor’s and Executive Managers, Financial Agents, Corporate Organizations, Executives to Senior Managers, Credit Bureau Organization, Professionals within the work Environment. 

LEARNING OBJECTIVES:
Upon successful completion, the participant will be able to:

■ Understand tools used to manage account receivables, cash and working capital.

■ Strategy to reduce customer’s current debt and decision making on an outstanding Invoice.

■ Debtors Ledger Questionnaires to access office procedures and Identify gaps in the system.

■ Manage company’s risks and minimize Bad debt.

■ Understand Debtors and how to communicate with them effectively.

■ Reduce Credit risk and return on Investment

■ Practical and engaging collection and negotiation scenarios

COURSE OUTLINE

■ Definition of Credit Control and its Importance.

■ Credit Control – Terms and condition of sales, Interest, Invoices and Aged debt analysis and debt return

■ Current Debt Management tools and their techniques

■ Non-performing Loans and Mitigatants.

■ Financial factors affecting Credit Decisions

■ The 6 Cs of Credit

■ Liquidity, profitability and Activity Ratio

■ Various types of Tax available, how to claim relief and Tax relief.

METHODOLOGY

■ Instructor-led Class Sessions 

■ Presentation Slides & Videos Group Discussions, Exercises and role-plays.

■ Simulations exercises

■ Case studies and Problem-Solving Exercises

■ Individual assignments

■ Practical Sessions, Group Discussions, Exercise and role plays

■ Pre-training Study Materials – Study materials will be sent on the subject matter. This is meant to enable the participants familiarize themselves with course and prepare questions for the facilitator on areas they find grey.

■ PowerPoint Slides– All slides necessary to run the course. Please note: Our materials are not ‘Death by PowerPoint’. The major content is in the Trainers Notes and all courses have been designed to be interactive rather than presentational.

■ Case Studies – This is a method which provides descriptive situations which stimulate trainees to make decisions. The purpose of the case method is to make trainees apply what they know, develop new ideas to manage a situation or solve a problem.

■ Activities/Exercises– A detailed explanation of the activities/exercises used to consolidate learning (these are included in the trainer’s notes)

■ Pre-course Preparation – Basic advice on running the training course and also any necessary preparation that is specific to the course.

■ Certificate – A recognition to be awarded as proof of proficiency, having fulfilled all requirements.

■ Support for back to work implementation.