Credit Control and Debt Management Course
Details
Introduction
This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organizations.
Duration
5 days
Who should attend?
The course is designed for people in an administrative, business or finance role which includes responsibilities for managing and credit accounts, and ensuring that debt is managed promptly and efficiently.
Course Objective:
o Collecting overdue customer invoices more effectively
o Debtors Ledger Questionnaire to assess office procedures and identify gaps in the system
o Strategy to reduce the current customer debt and making decisions on old outstanding invoices.
o Contact customers in a systematic way using the overdue invoice strategy
o Knowing when to make the first phone call or send the right letter out to the customer
o Use a phone script and have knowledge of all the questions to ask an overdue invoice customer
Course content
o Introduction
o Reason why customers don’t pay
o Cost of Running a Ledger
o Cost in Labour
o Cost to the business when bad debt occurs
o Office Procedure Evaluations
o Inefficiencies in Office procedures
o Credit Control procedures
o Policies and Procedures
o Currency of the Ledger
o Debt Collection Activities
o Payments, complaints and reports
o Payments
o Overdue Strategy
o Customer Excuses
o Meetings
o Complaints
o Preparation of the Phone Call
o Phone Call Script
o Cash flow problems
Training Approach
This course will be delivered by our skilled trainers who have vast knowledge and experience as expert professionals in the fields. The course is taught in English and through a mix of theory, practical activities, group discussion and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.
Tailor-Made Course
This course can also be tailor-made to meet organization requirement. For further inquiries, please contact us on: Email: [email protected] Tel: +254 721 331 808 website: www.upskilldevelopment.com
Upskill Development Institute is a leading provider of training, research and consultancy services to international organizations. We assist our clients to improve their skills and confident by offering the best possible solutions to enable them fulfill their objectives for a sustainable result. We strive to improve the quality and accessibility of the training by creating an environment that ensures successful learning from start to finish. Choosing an institution that supports your needs and understands your goals can be a challenge. We aim to eliminate this overwhelming process by providing you with high-quality solutions and courses that fully encompass the shifting tides of the different fields.
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