Details
Total Quality Management also known as TQM is a management philosophy, a paradigm, a continuous improvement approach to doing business through a new management model. The TQM philosophy evolved from the continuous improvement philosophy with a focus on quality
as the main dimension of business.
TQM expands beyond statistical process control to embrace a wider scope of management activities of how we manage people and organizations by focusing on the entire process, not just simple measurements.
What you will learn from this training includes but not limited to:
1. A management style that focuses on customer satisfaction, the elimination of waste, and continuous improvement
2. A method for upper management leadership to demonstrate its commitment to the new style of management with the involvement of all employees
3. An understanding of how the new style of management applies to owners, designers, prime contractors, specialty contractors, and suppliers
This course is facilitated by one of our most revered industry professional and facilitator. He is a certified project management professional as well as six sigma black belt professional.
At the end of this course, participants will receive a Professional Diploma Certificate in Total Quality Management
For Enquiries, call Niyi-08162625986, Yomi-07039028188
Outline
- Introduction Quality Management
- Kano’s Five Types of Quality
- 14 Quality Management Techniques
- 7 Barriers to Continuous Quality Improvement
- Focus Areas of Total Quality Management
- 4 Absolutes of Quality Improvement Process
- 8 Quality Management Principles
- Understanding Cost of Quality
- Understanding Cost of Poor Quality
- STINGER Principle
- Total Quality Management Tools
- Total Quality Management Measurement
- Six Sigma Methodology for improving Quality
- Product/Service Quality Maximization
- Practical application of the seven basic quality tools
- Continuous quality improvement
Special Offer
Training Pack
- Lunch
- Templates
- Customized Training Materials (Hard & Soft Copies)
- Post Training Support
Our business model is based on the training and development in human capacity of organizations in Nigeria and Africa at large.
SCILS, through its partnership with major certifying bodies in management and IT, we deliver retail and corporate trainings leading to a global certifications of our participants.
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