Total Quality Management (TQM) Best Practices for Stores Officers
Details
At the end of the workshop, participants will be able to:
- Discuss the concept of Total Quality Management;
- Identify modern quality management techniques;
- Explain importance of customer-driven organizations; and
- Mention solutions to quality problems.
- Enable the participants to understand the importance of Quality Circles in their work.
- Be able to guide the participants on how to use the different Quality Improvement Tools in solving quality related problems.
- Enable the participants to learn how to adopt the Suggestion System.
Outline
- Overview of Total Quality Management
- Total Quality Management as a Strategic Management Tool
- Organizational Diagnosis for TQM
- Team Building/Quality Circles
- Quality Assurance
- Quality Regulations and Standards (ISO9000 Series)
- Quality Cost
- Quality Service Delivery
- Building a Customer-Driven Organization
- Quality Audit and Measurement
- Implementing TQM
FOR WHOM:
Stores, Purchasing and Logistics Personnel in the Public and Private Sectors.
TRAINING METHODOLOGY
The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.
Speaker/s
Special Offer
Schedules
| Tue, Wed, Thu, Fri | 10:00 AM — 04:00 PM |
| No. of Days: | 3 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.
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