IT Relationship Management: Aligning IT with the Business

You will learn how to:

• Build a strong alignment between IT and the business
• Plan a strategy that positions you as a trusted IT advisor to key stakeholders
• Choose IT projects that build trust and alignment
• Articulate IT solutions that meet business needs
• Differentiate your internal IT services to ensure competitive solutions

 *Principles for Aligning IT and the Business

• The trusted IT advisor
• IT relationship management (ITRM) roles

*Determining its current state

• Defining a catalog of services
• Developing awareness of the organizational culture

* Building the trusted relationship

• Knowing your stakeholders
• Optimizing the first meeting
• Planning the relationship strategy

*Facilitating actionable IT solutions

• Performing competitive analysis
• Identifying opportunities for improvement
• Designing a strategy to meet customer needs

*Wining competitive IT projects

• Responding to requests
• Selling your solutions to the business
• Managing project handoffs
• The IT relationship scorecard

FOR WHOM:IT department managers, IT executives, Business/IT liaisons, Project managers or anyone who establishes, manages and maintains the relationship between IT and the business.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.