Healthcare Customer Services: Delivering Customer Service for Better Patient Satisfaction
Details
Healthcare Customer Services: Delivering Customer Service for Better Patient Satisfaction
- Healthcare customer services management
- Establishing a Customer Focus
- Giving customers undivided attention
- Determining Customer Expectations
- Exhibiting common courtesy
- Evaluating Customer Service
- Letting people know what’s next and more
Outline
- Healthcare customer services management
- Establishing a Customer Focus
- Giving customers undivided attention
- Determining Customer Expectations
- Exhibiting common courtesy
- Evaluating Customer Service
- Letting people know what’s next and more
- Enhancing Leadership and Interpersonal Communication Skills
- Handling difficult situation and challenging people
- Strategies for managing stress
- Step for handling upset, confused and scar patient
- Important of being present, polite, proactive and positive
Speaker/s
Special Offer
Schedules
Mon, Wed | 09:00 AM — 04:00 PM |
No. of Days: | 4 |
Alpha Partners is a reputable firm of Training and Management Consultants with many years of corporate training experience in Finance, Accounting, Auditing, Banking, Management, Information Technology, Oil and Gas Sector, Security, Engineering, Public Relations, Secretarial Studies, Leadership, Marketing and other fields of human endeavour.
We are one of the leading players in the profession. Our firm, a multi-disciplinary one with highly talented, experienced and dedicated partners and staff who have experiences in different facets of working life was established in 1996 and has branches in Lagos, Enugu and Awka.
We offer a wide range of professional services, which covers audits, accounting, finance, taxation, ICT, security, engineering, insurance, human resources management, secretarial and consultancy services in all ramifications.
Our numerous clients attest to the high quality services we offer which contribute in no small measure in ensuring sound and efficient management of their resources.