Improving Operation Performance and Productivity

By the end of this training workshop, participants will be able to: 

• Create a high-performance culture
• Streamline processes that are too long and unpredictable
• Engage employees in a way that increases motivation, accountability and ownership
• Track performance gains for all stakeholders
• Create a proactive problem-solving culture

• The Challenge of Change
• Thinking Strategically about Problems and Opportunities
• The Challenge of conflicting Stakeholder Expectations
• Identifying Management / Shareholder Expectations
• Taking a Holistic approach to Continuous Improvement
• Responsibility and Accountability
• The Drivers of Performance Improvement

Measuring Performance to Enhance Engagement, Accountability and Ownership

• The Importance of having a Modern Measurement System
• Aligning Matrix and the Mission
• Setting SMART Objectives
• Knowing How and When to Benchmark Performance
• The Search for Best Practices
• Planning for Improvement
• Linking rewards to Performance

A Team Approach to Performance Improvement

• Facilitating Team Meetings
• The Role of the Manager in Building Ownership and Commitment
• Knowing How to Facilitate Information, Problem Solving, Decision Making and Planning Meetings
• Tools for Root Cause Analysis: the Fishbone
• Collecting Accurate and Representative Data
• Encouraging creativity through Brainstorming

Process Mapping and Flowcharting

• Process and the Challenge of Variation
• Defining the Opportunity
• Three Alternative Strategies to Developing a Process Map
• Steps to Create a Process Map
• The Power of Benchmarking
• Identifying and Removing Waste, Duplication and Non-value Added Activities
• Redesigning the process to make it “seamless”
• Outsourcing decisions: Best Guidelines to Ensure Success

Implementing Change

• Selling your Ideas: A Method of Presentation that Always Works
• Getting Approval for Radical Improvements
• Managing Change: Possible Reactions from People and How to deal with them
• Forward Thinking: Prioritizing Challenges at Work
• Setting up your First Team
• Creating an Action Plan

FOR WHOM:

Human Resources Managers, Admin Managers, Senior Managers, Directors, Admin Officers and others who perform related functions.

TRAINING METHODOLOGY

The training methodology combines lectures, discussions, group exercises and illustrations. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and as a result participant will go back to the workplace with both the ability and the confidence to apply the techniques learned to their duties.